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Complaints
Procedure
At Spirit
Garden we deem it essential that people should be given
a fair chance to answer any complaints that may be
levelled against them, or indeed any complaints that may
arise from any visiting member, whether that complaint
be against another member, or against any of our staff.
We hope that the information below will aid you, should
we ever need to involve you in a disciplinary procedure
at any time ~
where a member may be involved in an unsuitable
conversation, if they persist after requests from our
staff to stop are ignored, a transcript of that
conversation may be taken
If it becomes necessary for us to obtain a transcript, a
copy will be sent to you for you to look over, after
which you will be asked to come and chat about it. This
will give you the opportunity to defend your actions,
and for us to hopefully resolve any problem fairly
If a situation arises where two (2) of our members are
involved in an argument in any of the community rooms,
both will be asked to go to a separate room with a
member of staff in order that they may discuss the
problem, after which both staff will confer on the
separate allegations/conversations. Depending on the
outcome of the staffs conference, both members will be
asked to rejoin the staff to talk things through so that
a reasonable compromise may be reached
If a situation occurs where you feel the need to
complain about a member of our staff, we request that
where possible you provide the evidence of this, by
copying and pasting the relevant conversation/read.
Every complaint will be looked into fairly and in an
unbiased manner. We will, after looking into the
complaint let you know of any outcome, and where
necessary an apology from the staff involved will be
received by yourself. If there is no evidence
(transcript) then the owners may not be able to do
anything, as it is one persons word against the other.
For this reason, we discourage the use of pm for
conversations, and also ask that 2 members of staff are
present.
Whilst we endeavour not to ban people, sometimes this
may become necessary. We hope that the following will
aid you in your dealings with this, should it arise ~
First instances are dealt with as set out above, by
talking to yourselves after a copy of a transcript has
been sent to you
Secondly, a written warning will be received, with a
copy of the relevant transcript attached, followed by a
meeting with one of our staff
Thirdly, a final written warning will be sent
accompanied by any relevant transcript(s), also a
meeting again with one of our staff, at which you will
be advised that this will be your last chance and final
warning
Email
admin@spirit-garden.co.uk
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